We want you to be completely satisfied with your purchase. Here's our refund policy.
Last updated: November 26, 2025
At English FillnLearn, we are committed to providing high-quality educational content and excellent customer service. We want you to be completely satisfied with your purchase.
We use Paddle as our payment processing software to handle all transactions, including payment collection and processing. All payments are processed securely through Paddle's payment platform. This refund policy applies to all purchases made through our website and mobile application and is governed by Paddle's Buyer Terms.
If you are a Consumer and unless the exception below applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction.
To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.
To cancel your order, you must inform Paddle of your decision. To ensure immediate processing, please contact us at hello@englishfill.com or through Paddle's support channels. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.
If you cancel this Agreement as permitted above, we will reimburse to you all payments received from you.
Your right as a Consumer to cancel your order does not apply to the supply of Digital Content that you have started to download, stream or otherwise acquire and to Products which you have had the benefit of.
Refunds are provided at the sole discretion of Paddle and on a case-by-case basis and may be refused. Paddle will refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.
This does not affect your rights as a Consumer in relation to Products which are not as described, faulty or not fit for purpose.
It's your responsibility to provide us with the correct payment details (your unique bank transfer reference number), Company VAT / sales tax code and order information to avoid delays in your order fulfilment, as we may be unable to reconcile or refund such transactions. Orders, where payments are made via wire transfer, are not protected under the CCA (Consumer Credit Act) and are therefore not eligible for a refund. However, in cases where the transaction amount, including sales tax or where the sales tax refund is above $ / £ / €100, you may be entitled to a refund including the sales tax you paid, at Paddle's discretion.
We understand that there may be occasions where you may not recognise or wish to dispute a payment made to Paddle in relation to a Transaction.
Chargeback is a mechanism for your payment card issuer (at their discretion) to reclaim money from a retailer's bank. This can allow your card issuer to provide you with a refund in a number of circumstances, including:
You agree to contact Paddle prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction.
We recognise that chargebacks can happen for a variety of reasons. However, if you make a card payment through Paddle, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to prohibit you from using our Services by providing compelling evidence to refute your invalid chargeback request.
For refund requests or questions about this policy, please contact us:
This refund policy is effective as of the date listed above and will remain in effect until modified.